Privacy Statement
This privacy statement was last updated on December 17, 2024 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.
In this privacy statement, we explain what we do with the data we obtain about you via https://packrafttravel.com. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:
- we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
- we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
- we first request your explicit consent to process your personal data in cases requiring your consent;
- we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
- we respect your right to access your personal data or have it corrected or deleted, at your request.
If you have any questions, or want to know exactly what data we keep of you, please contact us.
1. Purpose, data and retention period
We may collect or receive personal information for a number of purposes connected with our business operations which may include the following:
1.1 Newsletters
Data used
A first and last name, an email address.
Legal basis
Upon the provision of consent.
Retention period
Until you unsubscribe, or at your request.
1.2 Contact — through phone, mail, email and/or webforms
Data used
A first and last name, an email address, a telephone number.
Legal basis
Legitimate interest in responding to your enquiry.
Retention period
We retain correspondence for up to 2 years after last contact.
1.3 Payments
Data used
A first and last name, an email address, a home or billing address, payment reference data.
Legal basis
Performance of a contract.
Retention period
7 years, to comply with tax obligations.
1.4 To support services or products that a customer wants to buy or has purchased
Data used
A first and last name, an email address, a telephone number, booking and order details.
Legal basis
Performance of a contract.
Retention period
We retain this data for the duration of the service and up to 2 years thereafter.
1.5 To be able to comply with legal obligations
Legal basis
Legal obligation (GDPR Art. 6(1)(c)).
Retention period
As required by applicable law.
1.6 Compiling and analyzing statistics for website improvement
Data used
Anonymised or pseudonymised usage data, page views, session data.
Legal basis
Legitimate interest / upon the provision of consent (where required).
Retention period
Up to 26 months in analytics platforms.
1.7 To be able to offer personalized products and services
Data used
A first and last name, account name or alias, an email address, a home or other physical address, a telephone number.
Legal basis
Upon the provision of consent.
Retention period
Upon termination of the service we retain this data for 99 years.
1.8 To sell or share data with a third party
Data used
A first and last name, account name or alias, a home or other physical address, an email address, a telephone number.
Legal basis
Upon the provision of consent.
Retention period
Upon termination of the service we retain this data for 99 years.
2. Cookies
Our website uses cookies and similar tracking technologies. An overview of all cookies we place is listed below in our cookie declaration, which is automatically kept up to date. You can change your cookie preferences at any time using the cookie icon at the bottom of this page.
3. Disclosure practices
We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.
If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.
We have concluded a Data Processing Agreement with Google. Google may not use the data for any other Google services.
4. Security
We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.
5. Third-party websites
This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.
6. Amendments to this privacy statement
We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.
7. Accessing and modifying your data
If you have any questions or want to know which personal data we have about you, please contact us. You have the following rights:
- You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
- Right of access: You have the right to access your personal data that is known to us.
- Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
- If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
- Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
- Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.
8. Submitting a complaint
If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
9. Contact details
Wijksestraat 17
5256BH Heusden
Netherlands
Website: packrafttravel.com
Email: hello@packrafttravel.com
Phone: +31 85 080 6333
10. Data requests
You can submit a data request using the form below. We will respond within 30 days.
